During the 2014–2015 academic year, Syracuse University began an institution‐wide initiative to standardize assessment processes and prepare for the upcoming Middle States self-study. Institutional Effectiveness and Assessment’s assessment working team researched best practices, the University’s assessment needs, and regional and specialized accreditation requirements to develop processes and templates that would guide schools and colleges, co‐curricular, and functional areas in creating and implementing assessment and action plans.
As faculty and staff gained experience with these processes and templates, it was determined that management software would help to reduce manual effort, standardize the assessment process, allow timely evidence collection, and meet accreditation standards.
In the next academic year, a goal was set to recommend a system solution that would effectively support assessment and action plan development, implementation, and documentation. The solution would also allow the institution to meet accreditation standards and support continuous improvement. Following a competitive procurement process including faculty and staff, Tk20 emerged as the preferred vendor.
In 2017, Tk20 merged with Taskstream and Live Text, other leading assessment management providers, to form Watermark.